Shipping & Returns
Delivery timelines and refund expectations
This page summarizes the published expectations visitors usually want before they continue into provider intake. Exact timelines still depend on provider review, prescription approval, and pharmacy processing.
Shipping
- Medication is typically shipped after provider approval and pharmacy processing.
- Published delivery windows commonly reference about 5 to 7 business days.
- Timing can vary based on your state, pharmacy load, and weather or carrier delays.
- Injection guidance and program instructions are usually provided with the order.
Returns & Refunds
- If a provider finds you ineligible during onboarding, program materials describe a refund path.
- If you cancel before the prescription is processed by the pharmacy, a full refund may be available.
- Once medication has been compounded, processed, or shipped, refund options may be limited.
- The safest move is to confirm cancellation timing before your next billing or refill cycle.
Questions about an order?
Site questions can go to support@startenhance.com. For provider-side order issues, shipping delays, or medication status, use the published support line at 1-888-299-5088.